Non-reversible Outlook connection problems after installing / deinstalling Portmaster

[Vasquez-Berlin]

What happened:

After installing Portmaster, we cannot start Outlook 2019 anymore.
We receive several error messages (see attachment).

With a new Windows user profile, Outlook is running fine.

The warning messages say:

„Outlook cannot start. Outlook windows cannot be opened. Folder Group cannot be opened. Information Store is not available.“

Second warning message says:
„Error when logging in. Check Network Connections, check Server Name and Name of Mailbox. Microsoft Exchange Information Service does not contain the necessary informations. Check yout profile“
And Error

„System resources are low. Close some windows.“

What did you expect to happen?:

After deinstalling Portmaster, the problem is still there. Also after deactivating all three windows Firewalls.

It seems, that Portmaster still blocks important ports/connections even if already uninstalled.

How did you reproduce it?:

made a new windows profile, it shows no outlook connection problems

[github-actions]

Greetings and welcome to our community! As this is the first issue you opened here, we wanted to share some useful infos with you:

• 🗣️ Our community on Discord is super helpful and active. We also have an AI-enabled support bot that knows Portmaster well and can give you immediate help.
• 📖 The Wiki answers all common questions and has many important details. If you can't find an answer there, let us know, so we can add anything that's missing.

[Raphty]

hey @Vasquez-Berlin as i wrote in the email, this is probably not a Portmaster issue.

especially if it works on another account... the kernel (where Portmaster sits) is the same on all accounts 😅

[github-actions]

Hey @Vasquez-Berlin, thank you for raising this issue with us.

After a first review we noticed that this does not seem to be a technical issue, but rather a configuration issue or general question about how Portmaster works.

Thus, we invite the community to help with configuration and/or answering this questions.

If you are in a hurry or haven't received an answer, a good place to ask is in our Discord community.

If your problem or question has been resolved or answered, please come back and give an update here for other users encountering the same and then close this issue.

If you are a paying subscriber and want this issue to be checked out by Safing, please send us a message on Discord or via Email with your username and the link to this issue, so we can prioritize accordingly.